Dispute Resolution Policy

Effective Date: 18 April 2025
Platform Operator: Webzieh Creations Limited (trading as Baiiiz)

This Dispute Resolution Policy (“Policy”) explains how disputes between buyers, sellers, and Baiiiz are managed and resolved. Our aim is to ensure a fair, transparent, and efficient process for all parties, in compliance with UK consumer protection law.

1. Scope of Policy

This Policy applies to all disputes arising from transactions, communications, or activities conducted on the Baiiiz platform, including but not limited to:

  • Order fulfilment and delivery issues

  • Product quality, description, or authenticity concerns

  • Payment, refund, or return disputes

  • Misuse of messaging or review features

  • Any breach of Baiiiz’s Terms and Conditions or Acceptable Use Policy

2. Initial Resolution: Buyer-Seller Communication

  • Direct Resolution:
    Buyers and sellers are encouraged to communicate directly via the Baiiiz messaging system to resolve any issues promptly and amicably.

  • Timeframe:
    The parties should make reasonable efforts to resolve the dispute within 7 calendar days of the issue arising.

3. Escalation to Baiiiz

If the dispute cannot be resolved directly between buyer and seller within 7 days, either party may escalate the issue to Baiiiz for mediation by following these steps:

  1. Submit a Dispute:

    • Log in to your Baiiiz account.

    • Locate the relevant order or message.

    • Click the “Report a Problem” or “Escalate Dispute” button and provide all relevant details and supporting evidence (e.g., messages, photos, receipts).

  2. Baiiiz Review:

    • Baiiiz will acknowledge receipt of the dispute within 2 working days.

    • We will review all submitted evidence and may request additional information from either party.

    • Baiiiz will act as a neutral mediator and may facilitate further communication between the parties.

  3. Decision:

    • Baiiiz will issue a written decision within 14 days of receiving all relevant information.

    • The decision may include instructions for refund, replacement, return, or other appropriate remedies.

    • Baiiiz’s decision is final and binding within the platform.

4. Evidence Requirements

To ensure a fair process, all parties must:

  • Provide accurate and complete information regarding the dispute.

  • Submit all relevant documentation and evidence (e.g., order confirmation, photos of the product, communication records).

  • Cooperate fully and respond to Baiiiz’s requests within specified timeframes.

Failure to provide requested information may result in the dispute being resolved in favour of the other party.

5. Unresolved Disputes and Legal Recourse

  • If a party is dissatisfied with Baiiiz’s decision, they may pursue further action through:

    • Alternative Dispute Resolution (ADR): Baiiiz will provide information about certified ADR providers upon request.

    • Small Claims Court: Parties may seek redress through the UK small claims court system.

  • Baiiiz will cooperate fully with any lawful investigation or legal process.

6. Abuse of Dispute Resolution Process

  • False, misleading, or malicious claims are strictly prohibited.

  • Abuse of the dispute process may result in account suspension, termination, or legal action.

7. Policy Updates

We may update this Policy from time to time. Any changes will be posted on this page with the updated effective date. Continued use of Baiiiz constitutes acceptance of the revised policy.

8. Contact

For questions or to escalate a dispute, contact:

Webzieh Creations Limited (trading as Baiiiz)
182-184 High Street North,
East Ham,
London, E6 2JA,
United Kingdom.
Email: info@webzieh.com

By using Baiiiz, you agree to abide by this Dispute Resolution Policy. This does not affect your statutory rights under UK law.

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