Seller Terms and Conditions

Effective Date: 18 April 2025
Platform Operator: Webzieh Creations Limited (trading as Baiiiz)

These Seller Terms and Conditions (“Terms”) set out the rules, obligations, and rights for all sellers (“Seller”, “you”) listing and selling products on the Baiiiz platform. By registering as a seller or listing any product, you agree to be bound by these Terms, in addition to all applicable UK laws and Baiiiz’s platform policies.

1. Relationship Between Seller and Baiiiz

  • Baiiiz provides a digital marketplace for Sellers to list and sell products to customers.
  • The contract of sale is between the Seller and the Customer. Baiiiz acts as an intermediary and payment facilitator, not as the owner or seller of third-party products.
  • Baiiiz may update these Terms at any time. Continued use of the platform after notice of changes constitutes acceptance of the revised Terms.

2. Seller Registration and Eligibility

  • Sellers must provide accurate, complete, and up-to-date business information, including company name, address, contact details, and (where applicable) VAT registration.
  • Sellers must comply with all UK laws, including trading standards, product safety, and consumer protection laws.
  • Baiiiz reserves the right to approve, reject, or suspend any Seller account at its discretion.

3. Product Listings and Content

  • Sellers are responsible for ensuring all product listings are accurate, complete, and not misleading.
  • Listings must comply with Baiiiz’s content guidelines and UK law (including prohibitions on counterfeit, illegal, or restricted goods).
  • Sellers must not upload or list products that infringe third-party intellectual property rights.
  • Baiiiz may remove, edit, or suspend any listing that violates these Terms or platform policies.

4. Pricing and Taxes

  • Sellers are solely responsible for setting product prices, which must be inclusive of all applicable taxes, duties, and delivery charges.
  • If VAT registered, Sellers must display VAT-inclusive prices and provide VAT invoices upon request.
  • Sellers are responsible for their own tax compliance, including VAT registration and remittance in accordance with UK law.

5. Order Fulfilment and Shipping

  • Sellers must process and dispatch orders within the timeframes stated in their listings.
  • Sellers are responsible for secure packaging, timely shipping, and providing tracking information where applicable.
  • All orders must be shipped directly to the customer or as otherwise agreed with Baiiiz.
  • Sellers must not use customer information for any purpose other than fulfilling orders and providing customer service.

6. Returns, Refunds, and Cancellations

  • Sellers must comply with Baiiiz’s Return and Refund Policy and all relevant UK consumer rights legislation.
  • Sellers must accept returns and process refunds for faulty, misdescribed, or otherwise non-compliant products.
  • For “change of mind” returns, Sellers must follow statutory cooling-off periods and clearly communicate any exceptions.
  • Refunds must be processed within 7 working days of confirming receipt of returned goods or agreeing to a refund.

7. Service Fees and Payments

  • Baiiiz charges Sellers a service fee of 4% to 15% of the product price, plus a fixed 4% transaction fee on each sale.
  • All fees are automatically deducted from the sale amount before payout.
  • Seller payouts are made via Stripe, 14 days after confirmed delivery of the order, minus all applicable fees.
  • Sellers are responsible for any chargebacks or payment disputes related to their sales.

8. Customer Service and Communication

  • Sellers must respond promptly (within 2 working days) to customer enquiries, order issues, and Baiiiz communications.
  • Sellers must use Baiiiz’s messaging system for all customer communications and must not attempt to transact outside the platform.
  • Sellers must not harass, threaten, or abuse customers or other users.

9. Reviews and Feedback

  • Sellers must not manipulate, incentivise, or post false reviews about their own or competitors’ products.
  • Sellers must not attempt to influence customers to remove or alter reviews.
  • Baiiiz reserves the right to remove any reviews or feedback that violate platform policies.

10. Prohibited Conduct

Sellers must not:

  • List or sell prohibited, illegal, or restricted items.
  • Infringe any third-party intellectual property rights.
  • Engage in fraudulent, deceptive, or misleading conduct.
  • Circumvent Baiiiz’s fees, payment systems, or platform processes.
  • Use customer data for any purpose other than fulfilling orders.

11. Intellectual Property

  • Sellers grant Baiiiz a non-exclusive, royalty-free licence to use product images, descriptions, and branding for marketing and platform purposes.
  • Sellers are responsible for ensuring they have the rights to all content they upload.

12. Data Protection

  • Sellers must comply with all applicable data protection laws, including the UK GDPR and Data Protection Act 2018.
  • Sellers must safeguard customer data and only use it for order fulfilment and customer service.

13. Limitation of Liability

  • Baiiiz is not liable for any loss or damage arising from Seller’s use of the platform, except as required by law.
  • Sellers are responsible for any claims, losses, or liabilities arising from their products, listings, or conduct.

14. Termination and Suspension

  • Baiiiz may suspend or terminate Seller accounts for breach of these Terms, illegal activity, or conduct harmful to the platform or its users.
  • Sellers may terminate their account at any time, but remain responsible for outstanding obligations and orders.

15. Governing Law and Jurisdiction

  • These Terms are governed by the laws of England and Wales.
  • Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For questions or concerns regarding these Seller Terms and Conditions, contact:

Webzieh Creations Limited (trading as Baiiiz)
182-184 High Street North,
East Ham,
London, E6 2JA,
United Kingdom.
Email: info@webzieh.com

By registering as a seller or listing products on Baiiiz, you confirm that you have read, understood, and agree to these Seller Terms and Conditions.

 

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